Chatbots have exploded in popularity over the last few years, and for good reason. These messenger marketing tools automate conversations with potential clients and can answer questions on a wide variety of topics. In this blog post, we'll discuss 11 reasons why chatbots are a must-have for any business owner looking to streamline their customer service operations!
1. Chatbots are the new customer service agents
They are ideal for organizations who want to reduce their costs and increase the efficiency of customer service.
Chatbots can handle everything from answering simple questions quickly without transferring customers, to handling high volume chat requests with technical knowledge and emotional intelligence.
2. The chatbot can answer your questions 24/7, even when you're sleeping.
A chatbot can be active 24/seven, even when you're asleep.
This is a great way to get your customers' attention when you need it the most.
The chatbot can answer questions like, "What time does my flight leave?" or "How many days until Christmas?"
And more importantly, this leaves people satisfied that they got their answer in just one message.
3. You don't have to worry about a chatbot getting sick or taking vacation time.
Unlike humans, chatbots are not susceptible to health issues.
They don't need a vacation because there's no such thing as rest for them.
They don't need to go on maternity leave, take time off because of an illness or a medical emergency.
The advantages of chatbots are huge and not at all limited. Some people might think that this type of messenger marketing is impersonal but it's actually quite the opposite! Chatbots can be programmed for personal responses so you'll feel like you're chatting with a friend, not just some bot.
4. Chatbots never get tired of answering the same question over and over again
Chatbots never get tired of answering the same question over and over again. People do, so chatbot technology is an excellent time saver for both you and your customers.
It becomes easier to answer questions when they are numbered out in advance as a list that builds upon itself with each new paragraph or sentence. This saves you time because you don't have to remember your point, but the points will be there for you and anyone else reading the content.
A chatbot can answer a question over and over again without getting frustrated or bored with it. This is an excellent way of dealing with those who want to return something they bought from your store or website
5. Your customers will love you for it - they'll be able to talk with someone who understands their needs better than anyone else ever could
Chatbots can act as a 24/365 customer service representative, which means customers will never have to wait for an answer. They also won't need to worry about being put on hold or getting told that they're just too far away from the company's headquarters when it comes time to help them with their needs. All of this helps build a sense of trust with the customer, which will lead to more sales.
Chatbots are also able to provide better service than humans because they can't get bored or distracted by other tasks and are always available for your customers. This is part of what makes chatbots such an attractive option as it pertains to automating customer service operations
6. It's easier than hiring another employee - all you need is a computer and an internet connection!
Chatbots are able to fully understand human language and interact with customers.
This means that chatbot can handle customer queries without the need for a support team.
Business owners who use messenger marketing using chatbots have seen their conversion rates increase by over 200%!
7) A chatbot can help automate your business processes so that everything runs smoothly without any human intervention
Chatbots can be programmed to do things like reply back when someone sends a message, automatically send an email or SMS and more. With chatbot automation you don't have to worry about staff being overworked - your business will run smoothly no matter what!
Chatbot automation is a great way to let your business run without interruption. Everything you need can be done with chatbots, including responding to messages and sending information out automatically - all with no human intervention. You'll never have an employee overworked again!
8) The best part is that there's no cost for using one
Messenger marketing is free to use.
You can have a chatbot that does the work for you, without any monthly fees or costs of staff members.
A pro subscription gives you better features and lets you customize your chatbot.
Your chatbot can be as much of an A/B testing machine for your company, or a messenger marketing campaign in its own right if all the features are unlocked.
9) They're really easy to use
Chatbots are really easy to use and you can get your first chatbot up in minutes. You don't need a team of programmers, just some technical know-how. All the messenger marketing tools like Manychat or Chatfuel make it super simple to create a chat bot for any type of business, from an ecommerce site to event
10) They make your company look more modern in today's world
Chatbots are changing the way companies interact with their customers, and if you haven't yet jumped on board, it's time to start planning for your chatbot now. With messenger marketing being a rapidly growing trend in 2017, chatbots make us look more modern and appealing as a company. Chatbots allow companies to provide instant customer service without long wait times, something that is often difficult in a world where customers are increasingly expecting immediacy.
11) Creating a bot doesn't require coding knowledge at all! All you need is our step by step guide on how to create one yourself!
Chatbots don't require coding knowledge, so they're easy for anyone and everyone to create! What's more, the future of chatbot technology is just getting started because it has a lot of potential that hasn't been tapped into yet- this includes applications in messenger marketing, automation and artificial intelligence.
Chatbots are an excellent way to automate your business and save time. If you’re driving a lot of traffic to your website, chatbots are the perfect solution for reducing customer service costs and increasing conversion rates. We can help you set up or improve existing chatbot campaigns with personalized data collection strategies that will make them work even more effectively than before in continually attracting new customers who need what you offer. Need expert advice? Book a call with us today!