The AI chatbot is still a relatively new program, especially in the business sector. Many business owners remain hesitant to adopt it because they are worried about potential bugs and errors. They also worry about potentially alienating their customers by connecting them to computer programs instead of real people. But before getting fearful of chatbots, let us enlighten you further on these AI bots’ “superpowers” in line with business building.
What many people don’t understand is that the modern iteration of conversational AI is highly sophisticated. It can be a real asset to your company as long as it is implemented properly.
In this article, we’ll detail the different ways that businesses can make use of AI chatbots in the Philippines.
Check them out and discover why chatbots should be integrated into your operations.
1. Beef Up Your Customer Service
Bolstering customer support is one of the most popular applications for chatbots in the Philippines. It’s not hard to understand why that’s the case.
Allowing AI bots to handle your customer support is beneficial in so many ways. You can reduce your payroll expenses by relying on chatbots. These chatbots can also provide 24/7 customer service. Don’t overlook the fact that they can also offer instantaneous responses to customer queries.
2. Improve the quality of your customer support.
Since you’re now using chatbot AI to field queries, you will be able to eradicate careless errors. You will also give your customer support representatives more time to focus on more complicated issues. They can devote more of their time and energy to the issues that demand them. Your customers will be thankful for that.
3. Guide Your New Customers
When a new customer visits your website hoping to make a purchase, you want to make that process as easy as possible for them. Companies can do that in different ways. Sometimes, you’ll see companies provide video tutorials or they may offer in-depth articles for guidance.
Those resources are useful enough, but they may not be as accessible as companies want them to be. After all, very few people are open to spending 10 or so minutes just trying to understand how your website works.
Instead of trying to onboard your customers that way, you can use an AI chatbot to get them better acclimated to how you do things. Program the chatbot so it provides prompts instead of just foisting articles and videos onto visitors of your website.
Let the chatbot act as an optional resource that visitors can turn to if they want. Customers will be more likely to engage with that kind of AI bot since they can do so on their own time.
4. Convert More of Your Leads
Numerous things need to go right if you want to finalize a sale through your e-commerce website.
First, you need the customer to either find your product or your store. After that, you need them to click on said product or store. Once you reach that point, your goal is to maintain your customer’s attention long enough that they finalize the transaction.
That last point is where things can go wrong.
Your customer may have a question about the product they want to purchase. They may want to know about its availability or the variants that are present in your current inventory.
Make sure there is someone there who will be available to respond to your customer. At the very least, there must be an AI chatbot present to address their questions.
Use chatbot services to nail down that sale and start converting more of your leads.
5. Manage Bookings Better
Do you run a hotel or some other accommodation establishment in a popular tourist spot? If so, you should consider enlisting the help of AI chatbots in Manila.
Integrate AI chat into your website and use it to manage the bookings submitted by your customers. This is especially helpful to hotels since many of their bookings come from people abroad. If you want to avoid paying people to monitor your website for bookings throughout the day, you can ask a chatbot to handle that task instead.
Handling hotel bookings should be pretty easy for an AI chatbot since those are typically straightforward transactions.
6. Streamline Your Promotional Efforts
AI bots cannot come up with marketing strategies for you to use. However, you can use the best AI chatbot to manage your promotional efforts.
Whenever you’re launching a new product or service, you can also program a chatbot that will handle any questions about it. Configure it in such a way that even someone completely unfamiliar with your business will be able to use it with no issue.
A conversational AI chatbot should be able to engage a curious customer and encourage them to look closer at your new offering.
Chatbots are useful beyond promoting your new products and services. They can also be used to handle any promotional campaigns you’re running. Assign the bot to acknowledge whenever a customer submits an entry to eliminate potential confusion.
You can also program the chatbot to send alerts to your customers if you are launching new products and services.
The great thing about utilizing a chatbot for that purpose is that you can personalize it. Personalizing the chatbot means you can send targeted messages to your prospects. Those ads are more likely to turn into sales because they are based on a specific customer’s established preferences.
7. Make Tracking Orders Easier
Providing accurate tracking is important if you’re selling products online. Without accurate tracking, your customers may get anxious. They may worry that their order won’t arrive on time or that it might get lost in transit somewhere.
Alleviate the concerns of your customers with the help of a chatbot.
Program the chatbot so it can send automated updates via popular messaging apps. Keep your customers updated even if they forget to track their orders.
Chatbots are also useful for tracking because they can simplify the process for your customers. If the chatbot is already personalized for them, your customer won’t have to input data constantly just to get their updates.
Investing in an AI chatbot makes sense for just about any business in any industry these days. Given their wide range of uses, chatbots can vastly improve several aspects of your business. Start using them today and let their benefits take your company to the next level!